Privacy Policy

Your privacy is important to us. This policy explains how we collect, use, and protect your information.

Last updated: August 18, 2025

1. Information We Collect

1.1 Personal Information

We collect personal information that you provide directly to us, including:

  • Contact information (name, email address, phone number, mailing address)
  • Account credentials (username, password, security questions)
  • Professional information (job title, company name, department)
  • Payment information (credit card details, billing address)
  • Identity verification data (government-issued ID, biometric data for signatures)
  • Communication records (support tickets, chat logs, email correspondence)

1.2 Document and Signature Data

When you use our e-signature services, we collect and process:

  • Documents uploaded for signature
  • Electronic signatures and signature metadata
  • Audit trail information (IP addresses, timestamps, device information)
  • Signer authentication data
  • Document access and completion status

1.3 Technical Information

We automatically collect technical information when you use our services:

  • Device information (device type, operating system, browser type and version)
  • Network information (IP address, ISP, location data)
  • Usage data (pages visited, features used, time spent, click patterns)
  • Performance data (load times, error logs, system diagnostics)
  • Cookies and similar tracking technologies

2. How We Use Your Information

2.1 Service Provision

  • Provide, operate, and maintain our e-signature platform
  • Process electronic signatures and maintain audit trails
  • Authenticate users and prevent unauthorized access
  • Facilitate document sharing and collaboration
  • Provide customer support and technical assistance

2.2 Legal Basis for Processing (GDPR)

  • Contract Performance: Processing necessary to perform our services
  • Legitimate Interest: Improving services, security, and fraud prevention
  • Legal Obligation: Compliance with applicable laws and regulations
  • Consent: Marketing communications and optional features

3. Information Sharing and Disclosure

3.1 Service Providers

We may share information with trusted third-party service providers who assist us in:

  • Cloud hosting and infrastructure services
  • Payment processing and billing
  • Customer support and communication
  • Security monitoring and threat detection
  • Analytics and performance monitoring

3.2 Legal Requirements

We may disclose information when required by law or to:

  • Comply with legal process, court orders, or government requests
  • Enforce our terms of service and other agreements
  • Protect the rights, property, or safety of SealSnap, our users, or others
  • Investigate and prevent fraud, security breaches, or illegal activities

4. Data Security and Protection

4.1 Security Measures

  • End-to-end encryption for all data in transit (TLS 1.3)
  • AES-256 encryption for data at rest
  • Multi-factor authentication for all accounts
  • Regular security audits and penetration testing
  • SOC 2 Type II and ISO 27001 compliance
  • 24/7 security monitoring and incident response

4.2 Data Breach Response

In the event of a data breach, we will notify affected users and relevant authorities within 72 hours as required by applicable law.

5. Data Retention and Deletion

5.1 Retention Periods

  • Account Data: Retained for the duration of your account plus 7 years
  • Document Data: Retained as long as legally required for e-signature validity
  • Audit Logs: Retained for 10 years for legal and compliance purposes
  • Marketing Data: Retained until you opt out or for 3 years of inactivity

5.2 Data Deletion

You may request deletion of your personal data, subject to legal retention requirements. We will securely delete data using industry-standard methods.

6. Your Rights and Choices

6.1 GDPR Rights (EU Residents)

  • Access: Request copies of your personal data
  • Rectification: Correct inaccurate or incomplete data
  • Erasure: Request deletion of your personal data
  • Portability: Receive your data in a structured format
  • Restriction: Limit how we process your data
  • Objection: Object to processing based on legitimate interests

6.2 CCPA Rights (California Residents)

  • Right to know what personal information is collected
  • Right to delete personal information
  • Right to opt-out of the sale of personal information
  • Right to non-discrimination for exercising privacy rights

7. International Data Transfers

We may transfer your data to countries outside your jurisdiction. For EU residents, we ensure adequate protection through:

  • Standard Contractual Clauses approved by the European Commission
  • Adequacy decisions for certain countries
  • Binding Corporate Rules where applicable

8. Children's Privacy

Our services are not intended for children under 16. We do not knowingly collect personal information from children under 16. If we become aware of such collection, we will delete the information immediately.

9. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes via email or prominent notice on our website at least 30 days before the changes take effect.

10. Contact Information

Email: contact@sealsnap.net
Phone: (858) 213-7353
Address: SealSnap, Llc., 200 S Biscayne Blvd Ste 7021, Miami, FL 33131

EU Representative:
For EU-related inquiries: contact@sealsnap.net

General Privacy Inquiries:
Email: contact@sealsnap.net
Phone: (858) 213-7353